Privacy Policy

The information we collect depends on how you interact with Grief, Unlocked.

Information you provide

We may collect information you choose to provide, including:

• Your name and email address
• Your billing address and other purchase information
• Your account login information
• Your membership and subscription selections
• Messages you send through contact, scholarship, support, feedback, or refund forms
• Responses submitted through quizzes, questionnaires, reflection exercises, surveys, or personalized support requests
• Information you provide when requesting personalized audio or other personalized materials
• The name of someone you have lost, your relationship to that person, and information about what you would like support with, if you choose to provide it
• Testimonials, reviews, survey responses, or other feedback
• Referral and affiliate program information
• Tax, payment, or identification information required to administer affiliate payments
• Any other information you voluntarily provide to us

Please share only the information you are comfortable providing. You are not required to provide detailed medical information or disclose the circumstances of a loss to use most Grief, Unlocked resources.

Sensitive information

Some quiz answers, reflections, support requests, and personalized submissions may reveal information about your health, emotional wellbeing, relationships, religious beliefs, or experiences with loss.

We use this information only to provide the experience or response you requested, administer our services, maintain safety and security, and improve our offerings where legally permitted. We do not use sensitive personal information to determine eligibility for insurance, employment, credit, housing, or healthcare.

Grief, Unlocked does not provide medical treatment, therapy, diagnosis, or crisis services.

Payment information

Payments may be processed by third-party payment providers such as Stripe or PayPal. These providers collect and process your payment card or financial account information according to their own privacy policies.

Grief, Unlocked does not receive or store your complete payment card number. We may receive limited transaction information, such as your name, billing address, payment status, subscription status, purchase amount, and the last four digits of your payment method.

Information collected automatically

When you use our website, we and our service providers may automatically collect:

• Your IP address
• Browser and device type
• Operating system
• Approximate location based on your IP address
• Referring website or campaign
• Pages viewed and links selected
• Dates, times, and duration of visits
• Account and feature interactions
• Purchase attribution and referral information
• Cookie identifiers and similar technical data
• Information about errors, performance, and site security

We may collect this information through cookies, pixels, analytics tools, server logs, and similar technologies.

Information received from other sources

We may receive information from:

• Payment processors
• Email and marketing platforms
• Advertising and analytics providers
• Affiliates and referral partners
• Social media platforms
• Service providers that host or support our website and member platform

For example, an affiliate link may tell us which partner referred a visitor or customer.

We may use personal information to:

• Provide the resource, product, membership, or personalized material you requested
• Create and maintain your account
• Process purchases, subscriptions, renewals, cancellations, and refunds
• Provide access to The Quieting Mind Method™, the member library, guided series, and other purchased content
• Personalize parts of your experience based on information you choose to provide
• Create personalized audio or other personalized materials
• Send account, billing, subscription, and service communications
• Deliver complimentary resources and email experiences
• Send educational, promotional, or launch-related emails when permitted
• Respond to questions, feedback, privacy requests, and support inquiries
• Review scholarship requests
• Operate our referral and affiliate programs
• Calculate and issue affiliate commissions
• Understand how visitors find and use our website
• Measure the effectiveness of advertising and referral campaigns
• Improve the accessibility, content, performance, and design of our products
• Detect fraud, misuse, security threats, and technical problems
• Enforce our agreements and protect our legal rights
• Comply with tax, accounting, regulatory, and other legal obligations

We may also aggregate or de-identify information so that it no longer reasonably identifies you. We may use this information for research, analytics, and business improvement.

We do not use private reflection responses or personalized submissions in testimonials or public marketing without your permission.

If you request a complimentary guide, join an email experience, register for a waitlist, make a purchase, or otherwise ask to hear from us, we may send you emails related to that request.

You may also receive occasional information about Grief, Unlocked products, membership availability, guided series, and related resources where permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of an email. Unsubscribing from marketing will not stop necessary account, purchase, billing, security, or subscription messages.

We may retain a limited record of your email address after you unsubscribe so that we can honor your preference.

We use cookies and similar technologies to:

• Keep the website and member platform working
• Maintain login sessions
• Remember preferences
• Understand website traffic and usage
• Measure referrals and affiliate activity
• Prevent fraud and improve security
• Measure advertising performance
• Show relevant advertising where permitted

Some cookies are necessary for the website to function. Others, including analytics and advertising cookies, may be optional depending on your location.

You can manage cookies through our cookie settings, where available, or through your browser. Blocking certain cookies may affect account access, checkout, saved preferences, or other website features.

Some browsers offer a Global Privacy Control signal. Where legally required, we will treat a recognized signal as a request to opt out of applicable data sharing or targeted advertising for that browser or device.

We do not sell personal information for money.

We may disclose personal information to service providers that help us operate Grief, Unlocked, including:

• Kit, formerly ConvertKit, for email delivery and subscriber management
• Stripe and PayPal, for payment and subscription processing
• Lovable Cloud and related hosting providers, for website hosting, member accounts, databases, and platform functionality
• Analytics providers, for understanding website usage and performance
• Advertising platforms such as Meta, for advertising measurement and campaign delivery
• Affiliate and referral service providers, for tracking referrals, calculating commissions, and preventing fraud
• Professional advisers, such as accountants, attorneys, insurers, and tax professionals
• Technical and security providers, for system administration, fraud prevention, backups, and platform security

These providers may process information only as needed to perform services for us, subject to their contractual obligations and applicable law.

We may also disclose information:

• When required by law, regulation, subpoena, court order, or another valid legal process
• To investigate fraud, misuse, security incidents, or threats to someone’s safety
• To enforce our terms or protect our rights, customers, property, or services
• In connection with a merger, financing, restructuring, sale, or transfer of some or all of the business
• At your direction or with your consent

Affiliate partners may receive information needed to confirm that a qualifying referral occurred, such as a transaction status or commission amount. We do not provide affiliates with private quiz responses, reflection answers, personalized submissions, or full payment details.

We may use analytics and advertising services to understand how visitors use our website and how they arrived there.

Depending on your location and cookie choices, these services may collect device identifiers, browsing activity, IP addresses, referral information, and information about purchases or conversions.

Some privacy laws define certain advertising disclosures as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged for personal information. Where these laws apply, you may have the right to opt out.

We do not intentionally provide grief-related questionnaire responses, private reflections, or personalized submissions to advertising platforms for targeted advertising.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing, we generally rely on:

• Contract: To provide a product, membership, account, personalized request, or service you purchased or requested
• Consent: To send certain marketing communications, use optional cookies, or process certain sensitive information
• Legitimate interests: To operate and improve our website, respond to inquiries, prevent fraud, understand service performance, and protect our business
• Legal obligations: To comply with accounting, tax, consumer protection, and other legal requirements
• Legal claims and vital interests: Where necessary to establish or defend legal claims or respond to a serious safety concern

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Kale Sells, Inc. is based in the United States, and our service providers may process or store information in the United States and other countries.

If you access our services from Europe or another location outside the United States, your personal information may be transferred to countries with privacy laws that differ from those where you live.

Where required, we use recognized safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or other legally approved mechanisms.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• While your account or membership remains active
• For as long as needed to provide purchased access
• As necessary to complete a personalized request
• For the period required by tax, accounting, consumer protection, and payment laws
• As necessary to resolve disputes, prevent fraud, and enforce agreements
• Until you withdraw consent or request deletion, when applicable

Retention periods vary by type of information. Transaction records may be retained longer than quiz responses, support messages, or marketing information because of legal and accounting requirements.

We may retain aggregated or de-identified information that can no longer reasonably identify you.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from loss, misuse, unauthorized access, alteration, or disclosure.

No website, database, or internet transmission can be guaranteed to be completely secure. Please use a unique password for your Grief, Unlocked account and do not share it with others.

If you believe your account or personal information has been compromised, contact us promptly at hi@thegriefunlocked.com.

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Receive a copy of certain information in a portable format
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent
• Opt out of marketing communications
• Opt out of certain targeted advertising, sales, or sharing
• Appeal a decision concerning a privacy request
• Lodge a complaint with your local data protection authority

These rights may be subject to exceptions. For example, we may need to retain transaction records to comply with tax or accounting requirements.

To submit a request, email hi@thegriefunlocked.com with the subject line “Privacy Request.”

We may need to verify your identity before completing the request. We will use information provided for verification only to process and document the request.

You may use an authorized agent where permitted by law. We may require proof that the agent is authorized to act for you.

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation.

You may contact us to exercise these rights. You may also submit a complaint to the data protection authority in the country where you live.

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Depending on whether the law applies to our business and the information involved, these rights may include the right to know, access, correct, or delete personal information and to opt out of certain sales or sharing.

We will not discriminate against you for exercising an applicable privacy right.

During the preceding 12 months, we may have collected the categories of information described in Section 1 and disclosed them to the service-provider categories described in Section 5 for operational purposes.

We do not knowingly sell or share the personal information of consumers under 16.

Requests may be submitted to hi@thegriefunlocked.com.

Grief, Unlocked is intended for adults and is not directed to children under 16.

We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

Our website may link to third-party websites, platforms, booksellers, social media services, or other resources.

Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, or content of third-party services.

We may update this Privacy Policy as our services, technology, or legal obligations change.

The “Last updated” date at the top will show when the policy was most recently revised. If we make a material change, we may provide additional notice through the website, member account, or email where appropriate.

Questions, requests, or concerns about this Privacy Policy can be sent to:

If you contact us about a privacy concern, please include enough information for us to understand and respond to your request. Please do not email complete payment card numbers, government identification numbers, or detailed medical records.