Privacy Policy

We collect only what we need to send you what you ask for and to run our business:

• Your email address (and first name, if you provide it)
• Order information when you make a purchase (billing details handled by our payment processor)
• Responses you submit to free guides, quizzes, or the contact form
• Basic usage data such as pages visited, referring URL, and device type (via cookies and analytics, see below)

We use your information to:

• Send you the resource, guide, or product you requested
• Email you occasional follow-ups, updates, or related resources you can unsubscribe from at any time
• Process and fulfill purchases and refunds
• Respond to questions and support requests
• Improve how the site and our products work

We do not sell your personal information to anyone.

We use a small number of trusted service providers to operate the site and deliver what you ordered. They only receive the data they need to do their job:

• Kit (formerly ConvertKit), our email service provider, to send and manage email
• Stripe and PayPal to process payments securely. We never see or store your full card details.
• Lovable Cloud for hosting and database services
• Analytics and advertising platforms (e.g. Meta) to measure how people find and use the site

We use cookies to keep the site working, remember your preferences, and understand how visitors use the site. Some cookies are required for the site to function; others are optional and used for analytics or advertising measurement. You can disable cookies in your browser settings, but parts of the site may not work correctly without them.

You can:

• Unsubscribe from our emails at any time using the link at the bottom of any message
• Request a copy of the personal data we hold about you, or ask us to correct or delete it
• Opt out of optional cookies in your browser

To make any of these requests, email hi@thegriefunlocked.com.

We keep your information for as long as your account or subscription is active, and for a reasonable period afterward to meet legal, accounting, or reporting requirements. You can ask us to delete your data at any time using the contact email above.

All purchases are covered by a 30-day money-back guarantee. To request a refund, email hi@thegriefunlocked.com within 30 days of purchase.

Grief, Unlocked is not intended for children under 16. We do not knowingly collect information from children.

We may update this policy from time to time. The date at the bottom of the page will reflect the most recent revision. Continued use of the site after an update constitutes acceptance of the new policy.

Questions or requests about your privacy can be sent to hi@thegriefunlocked.com.