Terms of Service

By visiting our website, creating an account, making a purchase, joining a membership, accessing our materials, or otherwise using our services, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use the website or services.

Additional terms may apply to a particular offer, promotion, affiliate program, referral program, or product. If additional terms conflict with these Terms, the terms presented with the specific offer will control for that offer.

Our services are intended for adults.

You must be at least 18 years old and legally able to enter into a binding agreement to make a purchase or create a paid membership account.

Grief, Unlocked is not directed to children under 16. We do not knowingly collect personal information from children under 16.

If you use our services on behalf of a company or another legal entity, you confirm that you have authority to accept these Terms on its behalf.

Grief, Unlocked offers self-guided grief support, educational materials, digital downloads, written exercises, audio recordings, videos, guided series, personalized materials, complimentary resources, and membership access.

Our offerings may include:

• The Quieting Mind Method^™
• The Grief, Unlocked member library
• Guided audio and video content
• Worksheets, reflection exercises, cards, letters, and downloadable resources
• Guided series released as part of an active membership
• Complimentary guides, quizzes, and email experiences
• Personalized audio or other personalized materials
• Referral and affiliate programs
• Other digital products and services described on our website

The specific materials included in a purchase or membership will be described on the applicable sales or checkout page.

We may add, revise, replace, or remove individual features and materials as our services develop. We will not intentionally remove the core paid access associated with an active membership without providing a reasonable substitute, except where removal is required for legal, safety, security, or technical reasons.

Grief, Unlocked provides self-guided educational and supportive resources. Our website and services are not medical care, mental health treatment, psychotherapy, counseling, diagnosis, crisis support, or a substitute for professional care.

Using Grief, Unlocked does not create a doctor-patient, therapist-client, counselor-client, or other professional healthcare relationship.

Information provided through our website and services is general in nature. It is not intended to diagnose, treat, cure, or prevent any medical or mental health condition.

Grief affects every person differently. No exercise, method, audio recording, guided series, or other resource will be appropriate for every person or situation. You are responsible for deciding whether and how to use our materials.

You should consult an appropriately qualified healthcare or mental health professional about personal medical or mental health concerns. Never disregard professional advice or delay seeking care because of something you read, hear, or receive through Grief, Unlocked.

If you believe you may be in immediate danger, at risk of harming yourself or someone else, or experiencing an emergency, contact local emergency services or an appropriate crisis service in your area. Grief, Unlocked does not monitor submissions or accounts for emergency situations and cannot provide emergency assistance.

We hope our resources provide meaningful support, but grief is personal and results vary.

We do not promise or guarantee that:

• Your grief, pain, anxiety, distress, or other feelings will disappear
• You will experience a specific emotional, personal, health, relationship, or financial outcome
• Every resource will feel appropriate or helpful to you
• Our services will replace therapy, counseling, medical care, support groups, or personal relationships
• You will complete a product or membership within a particular amount of time

Testimonials and customer experiences describe individual experiences. They do not guarantee that you will have the same experience or result.

Some services require an account.

You agree to provide accurate and current account information and to keep it updated. You are responsible for maintaining the confidentiality of your login details and for activity that occurs through your account.

Your account is for your personal use only. You may not:

• Share your login with another person
• Allow another person to access paid materials through your account
• Sell, transfer, rent, or assign your account
• Create accounts using false information
• Use another person’s account without permission
• Attempt to bypass access restrictions or payment requirements

Contact us promptly at hi@thegriefunlocked.com if you believe your account has been accessed without permission.

We may temporarily restrict access when reasonably necessary to investigate suspected fraud, account sharing, unauthorized access, security problems, or violations of these Terms.

Prices are displayed in United States dollars unless stated otherwise.

By making a purchase, you authorize us and our payment processor to charge the payment method you provide for the amount shown at checkout, including applicable taxes.

You agree to provide accurate billing and payment information and to keep your payment information current.

Payments may be processed through third parties such as Stripe or PayPal. Their terms and privacy policies also apply to their processing of your payment.

We do not guarantee that every payment method will be available in every country.

We may correct pricing or product-description errors. If an error affects a completed purchase, we will contact you and offer an appropriate correction, cancellation, or refund.

Grief, Unlocked memberships are recurring subscriptions.

Depending on the option selected at checkout, your membership may renew monthly or annually. By joining, you authorize us to charge your payment method automatically at the beginning of each billing period until you cancel.

The price, billing frequency, and included services will be shown before you complete your purchase.

Your membership begins when your initial payment is successfully processed, unless the offer states a different start date.

Renewal charges

Unless you cancel before your next billing date, your membership will automatically renew and your payment method will be charged the applicable membership price.

Annual memberships renew once each year. Monthly memberships renew once each month.

Your renewal date may shift slightly because of weekends, processing delays, leap years, or differences in the number of days in a month.

Where required by law, we will provide a renewal reminder or other notice before charging your payment method.

Official Launch pricing

If you join during an offer that promises a locked or grandfathered membership price, you may keep that price for as long as your membership remains continuously active and payments remain current.

A locked membership price applies only to the membership plan originally purchased. Changing between annual and monthly billing may require moving to the price available at the time of the change.

If you cancel and your membership ends, the locked price ends with it. If you later return, you must join at the price then available.

We may end locked pricing if:

• You cancel the membership
• A payment remains unsuccessful after reasonable attempts to collect it
• You initiate an improper chargeback
• Your account is terminated because of fraud, account sharing, abuse, or a material violation of these Terms
• Continuing the arrangement becomes unlawful

A short payment-processing interruption will not automatically remove locked pricing if the payment issue is corrected within any grace period we provide.

Changes to membership pricing

We may change membership prices for future customers at any time.

If we change the renewal price for an existing member who does not have protected locked pricing, we will provide advance notice where required by law. The new price will apply to a future billing period after that notice.

You may cancel a membership at any time through the cancellation option in your account, if available, or by emailing hi@thegriefunlocked.com.

Cancellation prevents future renewal charges. Unless a refund applies, you will continue to have access through the end of your current paid billing period.

After the paid period ends:

• Your membership access will end
• You may lose access to The Quieting Mind Method^™, the member library, guided series, personalized materials stored in your account, and other membership content
• You may retain files that were expressly provided as permanent downloads, subject to the personal-use license in these Terms
• Any locked or grandfathered price associated with the membership will end

Deleting the app, leaving an email list, or no longer using the membership does not cancel billing.

Cancellation requests received after a renewal payment has already been processed apply to the following billing period unless a refund is required by law or available under our refund policy.

If a payment is declined or unsuccessful, we or our payment processor may attempt to process it again.

We may temporarily suspend membership access while a payment remains unpaid. If the payment is not completed within a reasonable period, we may cancel the membership.

You remain responsible for charges incurred before cancellation.

If your membership is canceled because of unresolved payment failure, any locked or grandfathered price may be lost. We may restore it when a payment issue is corrected promptly, but we are not required to do so after the membership has fully ended.

Unless a specific offer states otherwise, the following refund terms apply.

Initial purchases

Your first payment for a new membership or your purchase of a standalone Grief, Unlocked digital product is covered by a 30-day money-back guarantee.

To request a refund, email hi@thegriefunlocked.com within 30 calendar days of the original purchase date. Please include the email address used for the purchase.

If approved, the refund will be returned to the original payment method. Processing times depend on the payment provider and financial institution.

When a membership payment is refunded, membership access may end immediately.

Renewal payments

Monthly and annual renewal payments are nonrefundable unless:

• Refunds are required by applicable law
• The renewal resulted from an error by Grief, Unlocked
• A separate written offer expressly provides a renewal refund
• We determine that an exception is appropriate

The initial 30-day guarantee does not begin again each time a subscription renews.

Personalized materials

Personalized materials may require work to begin shortly after information is submitted. Unless an offer states otherwise, personalized materials remain covered by the initial 30-day guarantee associated with the qualifying purchase.

If a refund is issued after personalized work has begun, we may stop creating or delivering the personalized material.

Abuse of the refund policy

We may deny a refund request where there is evidence of fraud, repeated refund abuse, substantial downloading or copying followed by a refund request, account sharing, or another material violation of these Terms, except where a refund is required by law.

Nothing in this section limits consumer rights that cannot legally be waived.

Some offers may allow you to submit information so that we can create personalized audio, written guidance, or other material for you.

You are responsible for ensuring that the information you submit is accurate and that you have the right to provide it.

Personalized materials:

• Are created for your personal, noncommercial use
• Are not therapy, diagnosis, medical advice, or crisis support
• May use pronunciation, names, themes, and preferences provided by you
• May contain automated, prewritten, recorded, or technology-assisted elements
• May require a stated production period before delivery
• Cannot guarantee a particular emotional response or outcome

You should not submit detailed medical records, government identification numbers, complete payment card information, or information you do not have permission to share.

We will not publicly use a personalized submission, the name of someone you lost, or a personalized deliverable as a testimonial or marketing asset without separate permission.

We may offer complimentary guides, quizzes, email experiences, previews, downloads, and other resources.

Complimentary resources may be changed, discontinued, limited, or removed at any time. Access to a complimentary resource does not guarantee continued access to that resource or to any paid product.

If you provide your email address to receive a resource, we may send messages related to that resource and other Grief, Unlocked offerings as explained at the time of signup and in our Privacy Policy. You may unsubscribe from marketing emails at any time.

The website and services, including their text, design, graphics, logos, trademarks, photographs, videos, audio, exercises, methods, worksheets, downloads, software, product names, and arrangement, are owned by or licensed to Kale Sells, Inc. and are protected by intellectual property laws.

This includes The Quieting Mind Method^™ and associated materials.

Subject to these Terms and payment of applicable fees, we grant you a limited, personal, revocable, nonexclusive, nontransferable license to access and use the materials provided to you for your own noncommercial purposes.

You may download or print materials only when we make a download or print option available.

You may not:

• Copy or reproduce our materials for other people
• Share paid downloads, videos, audio, worksheets, or account access
• Upload our materials to another website, platform, group, drive, or file-sharing service
• Sell, license, rent, sublicense, or commercially exploit our materials
• Modify our materials and present them as your own
• Use our materials to create a competing product, membership, method, or service
• Remove copyright, trademark, or ownership notices
• Record or redistribute protected videos or audio
• Scrape, extract, or systematically collect website or member-platform content
• Use our content to train, develop, or improve an artificial intelligence or machine-learning system without written permission
• Use our names, trademarks, logos, or branding in a way that suggests an unauthorized partnership or endorsement

The limited license ends when your access ends, except for materials expressly provided as permanent downloads. Your use of retained downloads remains subject to these Terms.

You retain ownership of original information and materials you submit to us.

You grant Kale Sells, Inc. a limited license to store, process, reproduce, and use your submission only as reasonably necessary to:

• Provide the service or personalized material you requested
• Respond to your message or support request
• Maintain your account
• Prevent fraud and protect the service
• Comply with legal obligations

This limited license does not give us permission to publish your private reflections, personalized submissions, or personal story in marketing.

If you separately agree to provide a testimonial, review, photograph, or other material for public use, the permission terms presented with that request will apply.

You agree not to submit anything that:

• Violates another person’s privacy or intellectual property rights
• Is unlawful, threatening, abusive, discriminatory, or defamatory
• Contains malware or harmful code
• Impersonates another person
• Contains information you do not have the right to provide
• Is intended to interfere with or misuse the services

We may remove submitted material that violates these Terms or creates a legal, safety, privacy, or security concern.

If you voluntarily provide general feedback or suggestions, we may use that feedback to improve our services without compensation to you.

We will not publish your name, personal story, testimonial, photograph, private reflection, or identifying information in marketing without permission.

If you authorize us to use a testimonial, you may contact us to withdraw permission for future use. Withdrawal will not require us to recall materials already printed or distributed, but we will take reasonable steps to stop new uses.

Grief, Unlocked may offer referral benefits, such as account credits, complimentary membership time, discounts, or other rewards.

Referral offers are subject to the terms displayed with the applicable program.

Unless we expressly state otherwise:

• Referral links may not be used for self-referrals
• Referrals must involve a genuine new customer
• Rewards have no cash value
• Rewards may not be sold or transferred
• Refunds, chargebacks, cancellations, duplicate accounts, or fraudulent purchases may cancel a reward
• We may limit the number or value of rewards
• We may change or end a referral program prospectively

We may withhold or remove rewards where we reasonably believe there has been fraud, manipulation, spam, misrepresentation, or abuse.

Participation in the Grief, Unlocked affiliate or partner program may be subject to a separate affiliate agreement.

Approval as an affiliate does not create an employment, agency, partnership, franchise, or joint-venture relationship.

Affiliates may not:

• Make false or misleading claims about Grief, Unlocked
• Describe our services as therapy, treatment, medical care, or crisis support
• Promise guaranteed outcomes
• Send unlawful or unsolicited marketing messages
• Misuse our trademarks, advertising materials, or customer information
• Place referral links through deceptive, fraudulent, or unauthorized methods
• Bid on restricted brand terms where prohibited by the affiliate agreement
• Claim commissions on their own purchases unless expressly permitted

Affiliate commissions may be reversed for refunds, chargebacks, cancellations, fraudulent transactions, or violations of program terms.

You agree not to use the website or services to:

• Break any law or regulation
• Infringe intellectual property, privacy, or other legal rights
• Harass, threaten, exploit, or harm another person
• Interfere with the security or operation of the website
• Introduce viruses, malware, or harmful code
• Attempt to gain unauthorized access to accounts, systems, or data
• Bypass payment, membership, or access controls
• Scrape, crawl, mine, or extract content without permission
• Use automated systems in a way that places an unreasonable burden on the services
• Test the vulnerability of our systems without written authorization
• Engage in fraud, chargeback abuse, referral manipulation, or account sharing
• Misrepresent your identity or affiliation with Grief, Unlocked

Our website may link to or work with third-party platforms, payment processors, booksellers, social media services, hosting providers, and other websites.

We do not control third-party services and are not responsible for their availability, security, accuracy, content, products, or privacy practices.

Your use of third-party services is governed by their own terms and policies.

A link to another service does not necessarily mean that Grief, Unlocked endorses that service.

You are responsible for obtaining the internet connection, device, browser, software, and other technology needed to access our services.

We aim to keep the website and member platform available, but we do not guarantee uninterrupted or error-free access.

Access may be interrupted by:

• Maintenance
• Software updates
• Hosting or payment-provider issues
• Internet or device problems
• Security incidents
• Events outside our reasonable control

We may update technical requirements and content formats as technology changes.

If a significant technical problem caused by us prevents you from accessing paid services for an extended period, contact us so that we can investigate and provide an appropriate remedy.

You may stop using the services at any time. Membership cancellation is governed by Section 9.

We may suspend or terminate access if you:

• Materially violate these Terms
• Share or resell protected content
• Share your account
• Engage in fraud or chargeback abuse
• Attempt to damage or compromise the services
• Harass staff, contractors, affiliates, or other users
• Use the services for unlawful purposes
• Fail to pay applicable fees

Where reasonably possible, we will provide notice and an opportunity to correct the issue. We may act immediately where necessary to protect users, systems, intellectual property, or legal rights.

Sections concerning intellectual property, disclaimers, liability, disputes, and other provisions that should reasonably survive will remain effective after termination.

To the fullest extent permitted by law, the website and services are provided “as is” and “as available.”

Kale Sells, Inc. disclaims warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, and uninterrupted operation to the extent those warranties may legally be disclaimed.

We do not warrant that:

• The website will always be available or free from errors
• Every defect will be corrected immediately
• The services will be compatible with every device or browser
• The website or its servers will always be free from harmful components
• Information provided through the services will be complete or suitable for every person
• Use of the services will produce a particular result

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, these exclusions apply only to the extent permitted by law.

To the fullest extent permitted by law, Kale Sells, Inc. and its officers, directors, employees, contractors, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the website or services.

This includes, where permitted by law, loss of data, loss of revenue, loss of opportunity, emotional distress, business interruption, or the cost of substitute services.

To the fullest extent permitted by law, our total liability for claims arising from a paid service will not exceed the amount you paid to Kale Sells, Inc. for that service during the 12 months immediately before the event giving rise to the claim.

For claims arising solely from a complimentary service, our total liability will not exceed $100.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability resulting from fraud or willful misconduct where applicable.

Nothing in these Terms limits nonwaivable consumer rights.

To the extent permitted by law, you agree to indemnify and hold harmless Kale Sells, Inc. and its officers, directors, employees, contractors, and agents from third-party claims, damages, losses, and reasonable expenses arising from:

• Your unlawful use of the services
• Material you submit in violation of another person’s rights
• Your material violation of these Terms
• Fraud or intentional misuse of your account

This section does not require you to indemnify us for our own negligence, misconduct, or violation of law.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Before filing a legal claim, you and Kale Sells, Inc. agree to make a good-faith effort to resolve the dispute informally. You may begin that process by emailing hi@thegriefunlocked.com with a description of the issue and the resolution requested.

If the dispute is not resolved informally, any legal action must be brought in a state or federal court with jurisdiction in Los Angeles County, California, unless applicable consumer law gives you the right to bring a claim elsewhere.

Nothing in these Terms prevents either party from:

• Bringing an eligible claim in small claims court
• Seeking urgent injunctive relief for misuse of intellectual property or unauthorized system access
• Reporting a matter to a government or regulatory authority
• Exercising consumer rights that cannot legally be waived

We may update these Terms as our services, business practices, or legal obligations change.

The “Last updated” date will show when these Terms were most recently revised.

If a change materially affects an active paid membership, we may provide notice through email, your account, or the website before the change takes effect.

Changes will apply prospectively. Continued use of the services after updated Terms take effect means you accept the revised Terms.

By using our website or services, you agree that we may provide agreements, receipts, renewal notices, disclosures, and other service-related communications electronically.

We may communicate with you through email, your account, or notices displayed on the website.

Marketing communications are governed by your communication preferences and our Privacy Policy.

These Terms and any additional terms presented with a specific purchase constitute the entire agreement between you and Kale Sells, Inc. regarding the applicable services.

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

Our failure to enforce a provision does not waive our right to enforce it later.

You may not assign your rights or obligations under these Terms without our written permission. We may assign these Terms in connection with a merger, acquisition, restructuring, financing, or sale of the business.

Nothing in these Terms creates an employment, agency, partnership, fiduciary, or joint-venture relationship between you and Kale Sells, Inc.

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, internet or utility failures, government actions, labor disputes, war, civil unrest, epidemics, service-provider failures, or cybersecurity incidents.

If you believe material available through our website infringes your copyright, please send a written notice containing:

• Your name and contact information
• Identification of the copyrighted work
• Identification and location of the allegedly infringing material
• A statement that you have a good-faith belief that the use is not authorized
• A statement that the information in your notice is accurate
• Confirmation that you are the copyright owner or authorized to act for the owner
• Your physical or electronic signature

Send copyright notices to:

Kale Sells, Inc.
Attn: Copyright
5870 Melrose Ave Ste 3, PMB 744
Los Angeles, CA 90038
United States
Email: hi@thegriefunlocked.com

Questions about these Terms may be sent to:

Grief, Unlocked
Operated by Kale Sells, Inc.
5870 Melrose Ave Ste 3, PMB 744
Los Angeles, CA 90038
United States
Email: hi@thegriefunlocked.com